Neighbourhood Services Manager - 6 months Fixed Term Contract

The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods.\n\nWhat you’ll be doing\n\nHandling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework.\n\nProviding direct tenancy support in our capacity as a landlord to ensure tenancy sustainment.\n\nEnsure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business.\n\nUndertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort.\n\nEnsure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community.\n\nEnsure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines.\n\nBe present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance.\n\nWorking collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers.\n\nWhat you’ll need\n\nCommitment to continued professional development.\n\nExperience of working in the housing sector or in a similar role is desirable.\n\nAn understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable.\n\nExperience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual’s needs.\n\nExcellent written and verbal communication skills.\n\nAbility to organise, time-manage and prioritise work load in a hybrid environment.\n\nProven relationship builder with experience of effective collaborative working with external agencies and partners.\n\nAbility to coach customers to empower them to problem solve and become more independent.\n\nAdaptable to use a range of Customer relationship management software systems.\n\nProficient in the use of the full range of Microsoft Office applications.\n\nHold a full UK driving license and have access to a vehicle for use at work.\n\nGreat Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check\n\nWhat we need from you\n\nAbility to complete tasks in an accurate and timely manner when working towards a deadline.\n\nAble to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings.\n\nCommitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders.\n\nHave resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy.\n\nWillingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required.\n\nA commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role.\n\nA commitment to understand the challenges and opportunities that exist in the communities in which we work.

We particularly value lived experience in social housing.\n\nA passion to advocate on behalf of people and communities.\n\nA commitment to work in partnership with others for the benefit of Great Places.\n\nA commitment to continuous learning and improvement.\n\nAbility to work flexibly and when needed outside normal working hours to ensure service continuity.\n\nAn ability to work in uncertainty.\n\nTo be professional and work with integrity, inclusivity and respect for diversity.\n\nWhat we give you in return for your hard work and commitment\n\nPension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)\n\nWPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members\n\nThe Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more\n\nAnnual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays\n\nReward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’\n\nHelp with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .\n\nWage Stream ¦ You can access savings opportunities and early access to wages\n\nAt Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.\n\n“Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.\n\nAll successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website”.\n\nClosing date: 5th June 2026\n\nShortlist date: 6th June 2026\n\nInterview date: TBC