Assistant Branch Manager

Main Responsibility:

Oversee branch operations and manage personal bankers’ operational duties, acting as the primary on-site leader in the absence of the Area Branch Manager, who focuses on business development. Report directly to the Area Branch Manager with a dotted line to Head Retail Operations.

Key Responsibilities:

• Ensure branch operational excellence alongside the Area Branch Manager.

• Manage operational performance of Personal Bankers/Cashiers.

• Hold joint custody of cash, valuables, security forms, and locker keys; sole custody of loan documents.

• Maintain branch keys and alarm codes as the second point of contact for emergencies.

• Supervise and authorize cash transactions, ensuring AML/KYC compliance.

• Enter and manage inventory of security forms.

• Authorize debits to constituent and office accounts (within agreed limits).

• Monitor and balance bills, postage, and stationery; reorder as needed.

• Verify and sign Demand Drafts and inward clearing transactions.

• Reconcile accounts and oversee account opening/closing.

• Manage loan accounts, including appraisal, supervision, and documentation.

• Calculate drawing power and assist in loan application preparation/renewal.

• Ensure KYC compliance and maintain loan-related registers.

• Oversee daily branch operations, staff punctuality, customer service, and complaint resolution.

• Maintain cleanliness, decorum, and data security; adhere to record retention policies.

• Support branch audits, reviews, and general administration.

• Perform clerical tasks (fax, email, word processing, database management) as needed.

• Cover for Clerk-Cashier or Branch Manager when required.