4 Month FTC - Lettings Administrator

Key tasks

• Take calls and email enquiries from prospective tenants and book in viewings

• Undertake in-person and video viewings

• Dealing with ad-hoc tenant enquiries via phone, email, or portal reporting

• Use inventory hive system to undertake check-in and check-out inspections and liaise with CRM on dilapidation works identified

• Assist CRM with instructing and managing end of tenancy works

• Undertake tenant move ins as and when required

• Liaise with onsite Resident Hosts to ensure smooth day to day running of site

General Responsibilities

• Act at all times in line with the Company Values, integrating these in to all work practices.

• Participate in team, departmental and corporate project and planning processes as required.

• To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.

• Support the Marketing Team to implement engaging community building events for residents

• To undertake any other duties as are reasonably requested from time to time.

Essential

• Actively embrace and work within the Company Values.

• Knowledge of real estate and a commitment to learn more

• Excellent organisational skills

• Excellent written and oral communication skills

• Excellent IT skills - in particular Microsoft Excel, Powerpoint, Outlook & Word

• Experience of managing conflicting priorities in a busy office environment

• Take responsibility for your own learning and development

• Good telephone manners

• Excellent critical and analytical thinking skills.

• Excellent administrative and organizational skills.

• Able to show an understanding of and commitment to good customer care.

• Able to show an understanding of and commitment to property services and managing landlord and customer relationships.

• Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents

• Strong attention to detail

• Ability to work in a varied and demanding role with appropriate supervision.

• Ability to work to strict deadlines and be organised and efficient

• Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel.

• Self-motivated, with high energy and enthusiasm

• Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.

• Demonstrable experience of taking responsibility for own actions and development

• opportunities, maintaining high levels of integrity.

• Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly.

Desirable

• Administrative experience of working in the private rented sector